Video Tutorial

Watch the video above to see "How To Check The Status Of Mail That You've Sent" with the SimpleCertifiedMail.com service. For more detailed info, read the video transcript below.

Time stamps are in [Minutes:Seconds]. Length of video is 3 minutes, 33 seconds.

[00:05] Voice over:
Welcome to SimpleCertifiedMail.com. This video tutorial will show you how to check the status of mail pieces that you've sent. First log into your account. To see the status of your mail, go to the "reports" tab and select "delivery information" report. The "delivery information" report offers a number of search options.

[00:30] Voice over:
Today let's search by "date created" between. When selected, the SimpleCertifiedMail.com system automatically displays the current date, however you can select a range of dates. When you're ready, click the "search" button.

[00:45] Voice over:
The resulting screen contains all the details on mail pieces created during the chosen time frame. A green dot indicates the item has been delivered. A yellow dot shows the item is still in transit and if you see a red dot, it indicates that the delivery was unsuccessful and the item was returned.

[01:03] Voice over:
If you click "details" on any item, a window appears that shows all of the information for that mail piece including the date it was sent, the date it was delivered, and the tracking number. You also see links to the signature image on the return receipt electronic, the delivery information report, the proof of acceptance, and a delivery document. When you click on any of these links you'll see the corresponding PDF file. Note that all delivery information including downloadable PDF files are stored in your account for up to 10 years.

[01:38] Voice over:
PDF files that are associated with each mail piece are: proof of acceptance, proof of delivery, and if requested return receipt electronic with the recipients signature.

[01:50] Voice over:
The "advance mail date" column shows you the electronic proof of acceptance PDF. This is the electronic replacement for the firm book.

[02:00] Voice over:
The last status column shows the date and delivery status of each mail piece. If you see request a refund in the options column, it means the mail piece has not yet been mailed or accepted by the U.S. Postal Service, so the postage cost can be refunded back to your account. This option is handy if you created a label by mistake or you decided not to send the mail piece. After processing refunds are noted in the last status column.

[02:30] Voice over:
Another great feature is the ability to print multiple signature PDFs simultaneously. If the option column displays view signature click the check box next to each item, then click print selected items. The system combines all selected signature files into a single PDF that you can save print and even send via email.

[02:52] Voice over:
That's it now you have an overview of how to check the status of every certified mail piece that you send. Thank you for choosing SimpleCertifiedMail.com.

[03:05] Voice over:
If you have any questions please call us at 888-462-1750, extension one. This information is also contained in the user guide and administrator manual, both of which can be downloaded by visiting our website at www.SimpleCertifiedMail.com/manuals/