Frequently Asked Questions
Technical Support:
The Batch Processing feature needs to be enabled in your account. Contact Client Services to enable Batch Processing.
To learn how to process a batch job visit the Batch Processing Guide page.
It’s not uncommon for batch processes to get interrupted for one reason or another. For example, you’ve gotten as far as creating the PDF file containing all the cover sheets for your mailing but won’t be printing the file and mailing until later in the day. No worries. Just log in, select Batch Jobs in the Create Cover Sheets & Labels tab, and you’ll see you still have access to the batch files you created earlier. These files are retained until you purposefully delete them. Note that you if have progressed through to producing the final PDF file containing cover sheets and labels that include postage, that indicia has today’s date, and it can be problematic if you mail these items on a later date.
Check the printer margins in the Page Setup section of your browser. In Internet Explorer and Firefox, choose File and then Page Setup. In Safari, choose File, then Print, then Manage Custom Sizes under the Paper Size option.
Once in the Page Setup screen, make sure the Page Size is set to a standard 8 1/2" x 11" size, in portrait mode, and that all four margins (Top, Bottom, Left and Right) are set for no more than .25".
Only the Account Administrator for an account can reset passwords and IDs. If the Administrator forgets the password or otherwise has trouble accessing your account, they should contact SimpleCertifiedMail.com for help.
SimpleCertifiedMail.com includes a full set of controls for Account Administrators. They set up and manage Account Groups, as well controlling privileges for specific users within the groups. Many of our clients have administrators managing hundreds of users across a large number of locations.
As SimpleCertifiedMail.com is an Internet-based service and all data is stored securely on our servers, all your data is safe even if your computer crashes.
Simply login to your account and select the "Order Envelopes/Labels" tab. Three to five business days from the date of your order, the supplies should arrive. If you need them faster, Priority Mail is available.
We promptly refund your balance via ACH.
SimpleCertifiedMail.com has two ways to ensure you receive a refund of USPS postage and fees for unsent Certified Mail. The first is to wait to the day after you created the Certified Mail piece, then simply select “Request Refund” in the Delivery Information status screen. The second is automatic. The software automatically requests refunds for letters not mailed within 8 days. This ensures a refund is requested even if you forget. In both cases, the cost of service is credited to your account, less a $0.25/piece service fee. If the piece is mailed at some point in the future, the refund is reversed.
Google Chrome 31.0.1650.63 and later, Mozilla Firefox version 3.5 and later, Microsoft Edge and Internet Explorer v6 and later, and Apple Safari version 4 and later.
Absolutely. Just contact us at 1-888-462-1750. Monday through Friday, 8am-5pm (ET).
All customers have the right to cancel at any time. If you wish to stop using our service entirely, send a request via email to: support@SimpleCertifiedMail.com.
Sales and Customer Service:
SimpleCertifiedMail.com is a web-based platform that greatly simplifies the process of preparing, sending, tracking, archiving and accounting for USPS Certified Mail®, whether you are producing pieces one-at-a-time, by the hundreds, or the tens or hundreds of thousands. Three production platforms (Desktop, Batch and Web Services via REST APIs) run on the same application and can be used simultaneously. The Company prides itself on the innovations it has brought to Certified Mail users, and on customer service. The service is used by organizations of all sizes, including large enterprise accounts.
No. SimpleCeritifedMail.com requires no special hardware or software. All you need is a PC or Mac, an Internet connection, a web browser (Google Chrome, Microsoft Edge or Internet Explorer, Mozilla Firefox, or Apple Safari) and a printer. You can also connect our services to your own platform, via our REST APIs.
- Print Certified Mail cover sheets and labels with your standard office printer, thus eliminating the need to fill out any USPS forms.
- Electronic Postage eliminates the cost and inconvenience of using postage meters.
- Batch processing features make it easy to produce hundreds or thousands of Certified Mail pieces very quickly, by importing addresses from Microsoft Excel.
- Administrative features make it easy to manage hundreds of users over many dozens of offices.
- Intelligent APIs enable the integration of SimpleCertifiedMail.com’s services with your main business systems. The APIs are used by a wide range of enterprise customers and mail service providers to simply the preparation of Certified Mail and to pull USPS data and confirmations directly into key business systems.
- A Proof of Acceptance (Electronic) for each item is posted to your account within hours, eliminating the need for Scan Forms, Manifests and Firm Books.
- Receive Proof of Delivery and Return Receipt (Electronic) within 24 hrs. The Return Receipt (Electronic) is the universally accepted legal equivalent to the Green Card.
- Your Certified Mail tracking data and confirmations remain in your secure online account for 10 years. This includes the expenses you incur to send Certified Mail, making it easier to manage and allocate your Certified Mail costs, and to bill them back to clients where appropriate.
- Receive automatic refunds of USPS charges for Certified Mail that is created, but not mailed within eight days.
Yes it is. SimpleCertifiedMail.com doesn't change the way the Post Office carries your mail to its destination. It simply makes all the processes around USPS Certified Mail® easier, faster and more efficient for you. And everything we do to improve Certified Mail is approved by the USPS.
You receive a Proof of Acceptance PDF file in your account within hours of your Certified Mail being picked up by your postal carrier. This eliminates the need for Scan Forms, Manifest and Firm Books.
Once your Certified Mail is delivered, a Proof of Delivery PDF file or USPS Return Receipt (Electronic) PDF appear in your account, within 24 hours. The Return Receipt Electronic, also known as the RRE, contains the same information as the PS3811 Proof of Delivery (“Green Card”), but in an electronic (PDF) format. The RRE was developed by the USPS to speed up the process of receiving Proof of Delivery and to eliminate problems associated with Green Cards including: cards getting damaged or torn off as they make their way through the mail stream; offices having to find space to file the Green Cards; and Green Cards getting lost in office files.
The United States Postal Service Domestic Mail Manual states that the Return Receipt (Electronic) is the legal equivalent of the PS3811 (Green Card). Courts have welcomed the Return Receipt (Electronic) as this electronic PDF file can be filed in electronic or printed form whenever it’s needed, whereas the Green Card must always be submitted in its original form.
You can learn more about Return Receipt (Electronic) by visiting www.usps.com
You'll significantly reduce the time required to address, add postage, and get your USPS Certified Mail® into the mail stream. Along with streamlining the USPS Certified Mail® process for envelopes, you can also now send USPS Certified Mail® in boxes up to 70 pounds. You'll eliminate corporate liability for people traveling to and from the Post Office. You'll speed up the procedures dependent on your USPS Certified Mail® such as Affidavits of Service, auctions, and collections. You'll have a complete record of all your transactions, helping you manage your USPS Certified Mail® costs, and helping you bill these costs back to clients.
Yes, with our system you eliminate the need to use a postage meter or to visit the Post Office for postage. We include postage on Certified Mail, Priority, and Priority Express pieces.
The built-in Batch Processing features make it easy to import Excel and CSV files and quickly print Certified Mail cover sheets and labels for hundreds or thousands of pieces. Two processes are documented in Batch Processing Manuals found in the Resources section of the web site. One process is for batches where all the mailed letters are of the same weight and use the same size envelope or label. The second is for batches of mail containing mixed weight and/or mixed size pieces. Details are available on the Batch Processing Guide page
In addition, a set of Intelligent REST APIs enables complete automation of requesting Certified Mail cover sheets and labels and the import of Proof of Acceptance (Electronic), Proof of Delivery (Electronic) and Return Receipt (Electronic).
At any time, you can view the status of your Certified Mail items through your secure account at Simple Certified Mail.com. We receive delivery information, every few hours, directly from the USPS. This also applies to Priority and Priority Express Mail prepared for mailing using our service.
SimpleCertifiedMail.com uses the highest level of commercial encryption to ensure the safety and integrity of your data. Each client’s data is partitioned to provide additional risk management. For more information, contact sales@simplecertifiedmail.com or call us toll free at 888-462-1750.
SimpleCertifiedMail.com sends you window envelopes to use with our service – at no charge. The envelopes have a large, clear window that enables the USPS scanners to scan the address, postage and Certified Mail bar code. Envelopes are available in three sizes: #10, 6” x 9” and 9” x 12”. And of course, you can order your own window envelopes from your favorite envelope supplier as long as you follow our specifications.
Simply login to your account and select the "Order Envelopes/Labels" tab. Three to five business days from the date of your order, the supplies should arrive. If you need them faster, Priority Mail is available.
Yes, but you need to be absolutely certain that your supplier produces the envelopes and labels to specifications that work with our service and are approved by the Post Office, as it's crucial that the Post Office scanners can easily scan these items. Please contact our Customer Service team for details.
There are several ways to learn more about the service before. First, you can email sales@simplecertifiedmail.com to request an online demonstration. Second, there are a number of video tutorials available that highlight how the software works. Third, detailed user manuals are also available.
Simply email your suggestions to support@SimpleCertifiedMail.com.
Please refer to the Cost of Service links under both Office Solutions and Enterprise Solutions.
SimpleCertifiedMail.com incorporates the USPS PC Postage technology, so postage and other USPS fees are all paid through our service. You no longer use a postage meter.
Using SimpleCertifiedMail.com is similar to using a postage meter. You prepay for your USPS Certified Mail® expenses with an account that we replenish via ACH from your business checking account. The funds you deposit with SimpleCertifiedMail.com are maintained in a separate Trust Account by the Branch Banking & Trust Company (BB&T) and are covered by a Fidelity Bond. You can view your account status anytime through our service.
In addition, we do not retain any banking information in our system. All Account and Routing numbers are immediately transmitted to our service provider, Forte Payment Systems. They return a secure encrypted token that is used to process any transaction. This is the same process required by all ACH and Credit Card processors.
Credit cards are not accepted at this time.
Each SimpleCertifiedMail.com account has an Administrator who has more rights than his/her users. Only the Administrator has access to payment information.
It's easy for the Account Administrator to add, delete and change users. It's all done from the User Administration tab.
A record of all transactions is kept in the account for ten years. Users can download activity and USPS costs in Excel™ format.
Absolutely. Just contact us at 1-888-462-1750, Monday through Friday, 8am-5pm (ET).