SimpleCertifiedMail.com Customer Support Delivers for Banyan Theory

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Banyan Theory has been in business for over 18 years. The company builds websites for independent insurance agencies as well as the underlying software to construct, host, and manage those websites.

Problem: Needed to send out a large number of Certified Mail letters with no prior experience.

Banyan Theory needed to send several hundred Certified Mail® letters but had no prior experience handling this type of mailing. While researching how Certified Mail works, Nick Pearson came across SimpleCertifiedMail.com. He wasn’t initially looking for online software specifically for Certified Mail —just information—but the solution’s clear, easy-to-navigate website stood out compared to USPS’s cluttered layout.

Solution: Customer Service expedited Certified Mail window envelopes. Batch Processing feature simplified preparation.

SimpleCertifiedMail.com quickly became the right partner. When Nick explained his need to send several hundred Certified Mail letters in a single batch, SimpleCertifiedMail.com expedited to Nick all the special Certified Mail window envelopes he needed without hesitation.

After preparing a spreadsheet for batch processing, a feature that allows customers to print multiple cover sheets or labels at once, Nick realized that the feature needed to be manually enabled. Though it was after hours, he emailed support and was pleasantly surprised by a quick reply confirming the feature had been activated. This allowed him to upload the spreadsheet and generate over 375 mailing labels in one session. His team printed and mailed all the letters by the next morning.

SCM’s responsive support and flexible approach turned a potentially complex project into a streamlined process. Over 375 Certified Mail letters were mailed efficiently, with significant time saved thanks to batch processing.

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