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Automatic refunds for Certified Mail® letters prepared but not mailed

It’s quite common for some of the Certified Mail letters you prepare to not actually be mailed. The circumstances prompting the preparation of the letter change and the letter doesn’t need to be sent. has two ways to ensure you receive a refund of USPS postage and fees for unsent Certified Mail®:

  1. Simply select “Request Refund” in the Delivery Information status screen.
  2. The software automatically requests refunds for letters not mailed within 8 days. This ensures a refund is requested even if you forget to request one.

In both cases, the cost of service is credited to your account, less a $0.25/piece service fee. If the piece is mailed at some point in the future, the refund is reversed.

If you have any questions, contact us toll-free at 888-462-1750 or by email.
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